General Terms & Conditions

All DGM products are designed and manufactured to high standards and deliver high-quality performance, ease of use and installation. Should you encounter any difficulties while installing or using this product, please contact the DGM Service Hotline directly.

If the product develops a fault within 14 days of purchase, simply contact our Customer Service Team or your original supplier. In this event, please ensure that you have the original packing & all accessories. Any returns, exchange or replacements will be adhered according to your supplier Sales Terms & Conditions. Any returns to DGM (UK) Ltd will be adhered according to your product warranty Terms & Conditions which is shown below.

In the event the product develops a fault during the warranty period, simply contact our DGM Service Hotline. Please ensure that your proof of purchase is available for inspection and you will be asked a few questions to validate the warranty status and the fault of the product.

To obtain warranty, you must produce your Proof of Purchase upon request by our Customer Service within the warranty period for verification. Failing to do so will invalidate your product warranty.

Who the warranty protects?

• The warranty stated above will be provided in accordance to the country of warranty request and is valid only for the first consumer purchaser from the date of original purchase (Proof-of-Purchase = Invoice)
  
  
• For DGM products purchased outside the European Union/ FTA, the product will carry the warranty as per the country of purchase
  
  
• DGM may at its discretion; use DGM approved service partners to conduct this warranty service.

Please choose below your Product for Warranty Conditions

Warranty coverage begins as from the day you buy your DGM product. During the warranty period thereafter, your product will be repaired or replaced by at least an equivalent product in case of defects provided for under the warranty coverage.

Warranty Type: Collect & Return (C&R)
The term Collect & Return means that the faulty product will be collected from the
Customer point of destination back to the service provider for repair and once product is
In working condition then it will be delivered back to the customer origin of destination.

To obtain warranty service, customer will be required to provide the following. A. The original dated Proof Of Purchase
B. Your name
C. Your address
D. The serial number and model number of the product
E. A description of the problem

What is covered?

• 36 months warranty from purchase date on parts and labor for all LCD Monitor products
• Customer must produce Proof of Purchase for the warranty to take effect.
• Customers are encourage to register their product online www.digimate.co.uk
• This warranty applies only to the model number and serial number identified on the proof of purchase supplied via DGM authorized dealer or distributor.
• Any service replacement may not be new, may not include accessories, will meet manufacturing electronic specification, will carry the balance of the original warranty, and will be in at least as good a cosmetic condition as the faulty it is replacing.
• During the warranty period, DGM will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished product or parts & components.
• The replaced/repaired product remains yours and DGM keeps the defective/original product. For the replaced/repaired product, the warranty period remains equal to that of your original product, being 36 months as from the purchase date of your original product.
• This warranty does not affect the purchaser’s statutory rights.

What is excluded?

The DGM warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.

The DGM warranty may not apply or void if:

• All Warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
• This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible DGM equipment and the like.
• This warranty does not cover customer self physical damage.
• Neither DGM nor their agents shall be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of this product or any breach of this warranty.
• Reception problems caused by signal conditions or cable or antenna systems outside the unit;
• Defects caused by abuse or misuse of the product.
• If customer is unable to provide the Proof of Purchase.

3Easy Steps for Warranty Returns

1. Customer Must Provide Proof Of Purchase
2. Customer receives RMA number, consignment number and further instructions
3. Via phone, e-mail or fax
4. Arrange collection appointment
5. A dispatch is made by the helpdesk to the transport company
6. Transport Company Pick Up Product from customer
7. Cost related to transport is for the account of DGM or authorized Service Partner

1. Customer is responsible for decent packaging and transport
2. Cost related to transport is for the account of DGM or authorized Service Partner

1. Helpdesk arrange a delivery appointment
2. Transport Company deliver product and customer sign for delivery
3. Service Provider is responsible for decent packaging and transport
4. Cost related to transport is for the account of DGM or authorized Service Partner

Please note:

• Customer is responsible to remove the product on the wall mount for packing and be ready for our courier to collect on the day of collection.
• Our couriers are not responsible to remove or install the product on the wall mount during collection or delivery.

DGM Service Hotline

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Warranty coverage begins as from the day you buy your DGM product. During the warranty period thereafter, your product will be repaired or replaced by at least an equivalent product in case of defects provided for under the warranty coverage.

Warranty Type: Collect & Return (C&R)
The term Collect & Return means that the faulty product will be collected from the
Customer point of destination back to the service provider for repair and once product is
In working condition then it will be delivered back to the customer origin of destination.

To obtain warranty service, customer will be required to provide the following. A. The original dated Proof Of Purchase
B. Your name
C. Your address
D. The serial number and model number of the product
E. A description of the problem

What is covered?

• 12 months warranty from purchase date on parts and labor for all LCD TV products
• Customer must produce Proof of Purchase for the warranty to take effect.
• Customers are encourage to register their product online www.digimate.co.uk
• This warranty applies only to the model number and serial number identified on the proof of purchase supplied via DGM authorized dealer or distributor.
• Any service replacement may not be new, may not include accessories, will meet manufacturing electronic specification, will carry the balance of the original warranty, and will be in at least as good a cosmetic condition as the faulty it is replacing.
• During the warranty period, DGM will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished product or parts & components.
• The replaced/repaired product remains yours and DGM keeps the defective/original product. For the replaced/repaired product, the warranty period remains equal to that of your original product, being 12 months as from the purchase date of your original product.
• This warranty does not affect the purchaser’s statutory rights.

What is excluded?

The DGM warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.

The DGM warranty may not apply or void if:

• All Warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
• This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible DGM equipment and the like.
• This warranty does not cover customer self physical damage.
• Neither DGM nor their agents shall be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of this product or any breach of this warranty.
• Reception problems caused by signal conditions or cable or antenna systems outside the unit;
• Defects caused by abuse or misuse of the product.
• If customer is unable to provide the Proof of Purchase.

3Easy Steps for Warranty Returns

1. Customer Must Provide Proof Of Purchase
2. Customer receives RMA number, consignment number and further instructions
3. Via phone, e-mail or fax
4. Arrange collection appointment
5. A dispatch is made by the helpdesk to the transport company
6. Transport Company Pick Up Product from customer
7. Cost related to transport is for the account of DGM or authorized Service Partner

1. Customer is responsible for decent packaging and transport
2. Cost related to transport is for the account of DGM or authorized Service Partner

1. Helpdesk arrange a delivery appointment
2. Transport Company deliver product and customer sign for delivery
3. Service Provider is responsible for decent packaging and transport
4. Cost related to transport is for the account of DGM or authorized Service Partner

Please note:

• Customer is responsible to remove the product on the wall mount for packing and be ready for our courier to collect on the day of collection.
• Our couriers are not responsible to remove or install the product on the wall mount during collection or delivery.

DGM Service Hotline

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Warranty coverage begins as from the day you buy your DGM product.Duringthe warranty period thereafter, your product will be repaired or replaced by at least an equivalent product in case of defects provided for under the warranty coverage.

Warranty Type: Return To Base (RTB)
The term Return To Base means that customer must send the faulty product back to the service provider for repair (cost related to transport is for account of the customer) and once product is in working condition then it will be delivered back to the customer origin of destination.

To obtain warranty service, customer will be required to provide the following.
A. The original dated Proof Of Purchase
B. Your name
C. Your address
D. The model number of the product
E. A description of the problem

What is covered?

• 12 months warranty from purchase date on parts and labor for all Digital & Accessories products
• Customer must produce Proof of Purchase for the warranty to take effect.
• This warranty applies only to the model number identified on the proof of purchase supplied via DGM authorized dealer or distributor.
• Any service replacement may not be new, may not include accessories, will meet manufacturing electronic specification, will carry the balance of the original warranty, and will be in at least as good a cosmetic condition as the faulty it is replacing.
• During the warranty period, DGM will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished product or parts & components.
• The replaced/repaired product remains yours and DGM keeps the defective/original product. For the replaced/repaired product, the warranty period remains equal to that of your original product, being 12 months as from the purchase date of your original product.
• This warranty does not affect the purchaser’s statutory rights.

What is excluded?

The DGM warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.

The DGM warranty may not apply or void if:

• All Warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
• This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible DGM equipment and the like.
• This warranty does not cover customer self physical damage.
• Neither DGM nor their agents shall be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of this product or any breach of this warranty.
• Reception problems caused by signal conditions or cable or antenna systems outside the unit;
• Defects caused by abuse or misuse of the product.
• If customer is unable to provide the Proof of Purchase.

3Easy Steps for Warranty Returns

1. Customer Must Provide Proof Of Purchase
2. Customer receives RMA number, consignment number and further instructions
3. Via phone, e-mail or fax
4. Arrange collection appointment
5. A dispatch is made by the helpdesk to the transport company
6. Transport Company Pick Up Product from customer
7. Cost related to transport is for the account of DGM or authorized Service Partner

1. Customer is responsible for decent packaging and transport
2. Cost related to transport is for the account of DGM or authorized Service Partner

1. Helpdesk arrange a delivery appointment
2. Transport Company deliver product and customer sign for delivery
3. Service Provider is responsible for decent packaging and transport
4. Cost related to transport is for the account of DGM or authorized Service Partner

DGM Service Hotline

Go Top

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Warranty Type: 12 months Collect & Return (C&R)
The term Collect & Return means that the “faulty” product will be collected from the customer address to the service provider for evaluation & repair and once product is repaired then it will be sent back to the customer address by the service provider.

1. Net-Book Battery warranty coverage is 6 months only.
   
2. Power Adapter warranty coverage is 6 months only.
   
3. All other accessories are not covered under this warranty.

Products within warranty will have defective parts replaced with the same or equivalent parts at no cost and warranty covers only hardware faults on the equipment excluding customer self physical damage and does not cover any third party software or non-DGM branded products. Customers will need to pay upfront before any repair for software re-installation (if repair request is made by customer) will take place. Any other parts replacement that is different from the original configuration must be purchased at cost.

Data contained in your laptop may be deleted or changed during the repair process. Please ensure you keep backups of important data as we will not be responsible for any data loss during the repair process.

Warranty Returns Procedure

1. Contact regional Customer Service Team Hotline and provide Proof Of Purchase
   
2. RMA Number received, defective product pick up from customer to repair center
   
3. Repaired product will be arranged and delivered to customer

Customer must provide the following to obtain warranty service.

1. Original dated Proof Of Purchase
   
2. Contact details
   
3. Serial number and model number of the product
   
4. Description of the product problem

Important Notice:

• Our couriers are not responsible to remove or install any product during collection or delivery.
  
• DGM aims to handle the turnaround time of all warranty repairs & replacements within 10 working days upon receiving the faulty unit from the customers.
  
• Customers will be informed if the product fault is covered under this warranty terms and conditions within 48hrs upon receiving the product by our service centre.
  
• If product fault is not covered under our warranty, customers can choose to repair the product at a quoted cost by our service centre or have the faulty product return un-repaired.