We have strict quality control on all orders; our specialists carefully check each product before dispatch to ensure it is delivered to you in perfect condition. However products may be damaged during delivery, should this happen please return the damaged product by following our Return Procedures.
- We do not accept returns of certain products, including:
- Any product that is returned more than 7 days after receipt.
- Any product that has been opened or used (taken out of its plastic wrap or box).
- Any product that is not in its original condition, is damaged or is missing parts.
- Any free gift product or samples.
Exchange & Refund Policy:
- We must first verify the product’s condition by conducting our standard procedure (refer to Return Procedures).
- We only offer exchanges if you received a damaged, defective, or incorrect product.
- Unfortunately, original shipping and handling fees are non-refundable.
- We can only refund the total value of the products.
- All free gifts must be returned together in order to have a refund or exchange.
- Promotional code or voucher will not be refundable.
- The handling fee for return or exchange will be paid by us.
- 4-6 weeks to process and receive the payment once successfully refunded.
- A refund will be issued only to the same method/account used to purchase.
- All items stated ‘Non-refundable’ cannot be refunded or returned.
- Please refer to the section ‘Declined Items’ for more information.
- In the event of a dispute, SmartDGM decision shall be final and conclusive.